Overview

At Calton Auto Spares, we are committed to supplying quality used auto parts. We understand that purchasing used mechanical components requires trust, which is why we have a clear and fair return policy. Please read this policy carefully before making a purchase.

3-Month Warranty

All engines and gearboxes sold by Calton Auto Spares come with a 3-month warranty from the date of purchase. This warranty covers:

1. Internal mechanical failures that were pre-existing at the time of sale.
2. Defects not caused by improper installation or misuse.
3. Components that fail to perform as expected under normal operating conditions.

Warranty Conditions

To qualify for a warranty claim, the following conditions must be met:

1. The part must have been professionally installed by a qualified mechanic.
2. The original vehicle must be in good working order (no pre-existing cooling system faults, for example).
3. The claim must be submitted within 3 months of the purchase date.
4. Proof of purchase (invoice/receipt) must be provided.
5. The part must not show signs of accident damage, misuse, overheating, or improper installation.

Return Process

If you wish to return a part or make a warranty claim, please follow these steps:

1. Contact us by phone at +27 789 245 336 or via our website within the warranty period.
2. Describe the problem and provide your invoice number and purchase date.
3. Our team will assess the claim and provide instructions for returning the part.
4. Parts must be returned to our premises at 138 Old Cape Road WH6, Greenbushes Industrial Park, Gqeberha.
5. A replacement part will be provided or a credit issued at our discretion, subject to assessment.

Non-Returnable Items

The following items are not eligible for return or warranty claims:

1. Parts where damage has been caused by improper installation.
2. Parts that have been modified or altered after purchase.
3. Parts returned after the 3-month warranty period has expired.
4. Electrical components (unless proven to be faulty at time of sale).
5. Parts purchased as "as-is" or "sold as spares only" — clearly noted on the invoice.

Shipping Costs for Returns

If a return is approved under warranty, we will cover reasonable return shipping costs within South Africa. For export customers, the buyer is responsible for return shipping costs unless otherwise agreed in writing. We recommend using a tracked and insured courier service for all returns.

Contact Us

For any questions regarding our return policy or to initiate a warranty claim, please contact us:

• Phone: +27 789 245 336
• Address: 138 Old Cape Road WH6, Greenbushes Industrial Park, Gqeberha
• Website: caltonautospares.co.za

Our team is available Monday to Friday, 8:00am – 5:00pm and Saturday 8:00am – 1:00pm.